1500 East 128th Ave., Thornton, Colorado, 802412601
SUMMARY: Responsible for repairing, servicing, upgrading, installing and maintaining Macintosh and PC computers and peripherals; performing basic server installation and maintenance; assisting with planning, installing and implementing District networks for both Apple and Microsoft platforms; providing technical support to users; training users on operation of hardware and software; and maintaining Macintosh and PC technician shop inventory.
ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND RELATED WORK EXPERIENCE:
? High school diploma or equivalent.
? Courses in A Plus or Cisco or comparable courses.
? Associate?s degree in computer science or related field. Additional relevant experience may be substituted for this educational requirement.
? More than three years of experience as a PC or Macintosh service technician.
LICENSES, REGISTRATIONS or CERTIFICATIONS:
? Criminal background check required for hire.
? Apple Technician Certification.
TECHNICAL SKILLS, KNOWLEDGE & ABILITIES:
? Critical thinking and problem solving skills.
? Ability to interpret and convey technical information to a non-technical audience.
? Ability to perform all job functions of Computer Technician.
? Ability to manage multiple priorities.
? Ability to promote and follow Board of Education policies, Superintendent policies and building and department procedures.
? Ability to communicate, interact and work effectively and cooperatively with people from diverse ethnic and
educational backgrounds.
? Ability to recognize the importance of safety in the workplace, follow safety rules, practice safe work habits, utilize appropriate safety equipment and report unsafe conditions to the appropriate administrator.
MATERIALS AND EQUIPMENT OPERATING KNOWLEDGE:
? Strong operating knowledge of and experience with Macintosh and PC personal computers and peripherals.
? Operating knowledge of network test and diagnostic equipment and software, productivity and educational software, related parts, electronic tools and specialized Macintosh repair tools and service equipment.
? Knowledge of and ability to add/change users and home directories and to add/change network printers.
? PC: Strong knowledge of and ability to perform remote access of servers; to run backup and program backup; and to replace, install and troubleshoot server tape backup units. Knowledge of and ability to manipulate switches/hubs and infrastructure. Knowledge and basic management of login scripts.
? Mac: Strong knowledge of and ability to install and configure a Mac OS X server and to setup, configure and troubleshoot NT4/Windows 2000, Appletalk services and volumes. Strong knowledge of tape backup system setup and maintenance. Basic knowledge and manipulation of switches/hubs.
BUDGET AND/OR RESOURCE RESPONSIBILITY:
? Initiate requisition orders and maintain supplies, inventory and equipment for Macintosh and PC technician shop area.
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Supplemental Role Description
This description is to provide additional details for applicant of this position as there are funding and situational aspects not represented in the job description. This additional information should be taken into account as potential applications consider the position.
This position is funded through June 30, 2020.
The position is focused on supporting the existing Senior Technical Support Analyst in hardware repairs of district chromebooks, laptops and desktops.
The focus of repairs for this particular temporary position is limited to Chromebooks.
The job requires travel between schools to pick up and drop off equipment using a personal or District owned vehicle at the District's discretion. The employee will be reimbursed for mileage if using a personal vehicle.
This position will likely have other duties such as technology support to district customers over the phone, augmenting the IT Service Desk team during peak demand. Therefore the successful applicant will need to demonstrate experience/ability in this area.
SALARY INFORMATION:
Salary placement on our Classified Salary schedule is dependent on the Grade for the position being posted and employees’ previous work experience. “Grade” refers to position or job classification and “Step” refers to number of work experience credit or service years. Initial placement will be at the Grade for the position step 1.
BENEFITS INFORMATION:
Employees regularly scheduled to work twenty (20) hours per week or more are eligible to receive the district contribution towards insurance benefits as defined in the Classified Master Agreement Article 11.3, 11.4, and 11.5 and are eligible for benefits described within this article. Employees regularly scheduled to work less than twenty (20) hours per week, or employees whose employment is temporary, are not eligible for benefits described within this article. Please refer to the Classified Master Agreement for more information.
THIS POSTING IS NOT INCLUSIVE OF THE JOB DESCRIPTION.
APPLICATION INFORMATION:
All applicants (current district employees and external applicants) should list any and all work experience, including current district experience, when completing the employment application. Please include job titles and duties that you held while doing that job. Since the Human Resource department uses the application to screen for minimum qualifications required for each job, it is important to have a complete application so you will be considered for the position you are applying for.
This is a new position.
