Primary Role and Purpose:

Provide software, hardware and network support to employees on a daily basis. Must have the ability to work in a fast paced deadline orientated environment.  The Information Technology (IT) Specialist will be flexible, proactive, resourceful, efficient, and team oriented, with a high level of professionalism and confidentiality. Strong written and verbal communication skills, decision making ability and attention to detail are essential. The IT Specialist will have a thorough understanding of the District’s mission by teaching the latest technology to staff, students and parents when needed. There may be times when extended working hours will be required.

• Oversight of website, office 365 email solution and network administration

• Oversight of overall campus technology with trouble shooting skills and the ability to resolve problems in a timely manner

• Must be willing to utilize personal vehicle to pick up IT supplies and ship IT related packages.

• Will serve as a member of the technology committee by assisting with development, coordinate goals, and implementation of the technology plan

• Will serve as a member of the ERATE committee

• Records Manager for document archival, retrieval and record retention requirements

• Work with minimal supervision

• Maintain confidentiality at all times

• USAC Erate competitive bidding, RFP and application filing. (preferred)

Education:  

• Associate’s  Degree in Computer Technology from an accredited school required

• Bachelor’s Degree preferred

• COMPTIA A+ certification preferred

Experience:

• Must have 2 years of computer & network troubleshooting related experience

• Knowledge in computer maintenance

• Knowledge of Microsoft Technologies

• School experience preferred

• Must pass fingerprinting background check (approximately $52.00) paid by employee

Assignments

• Ability to demonstrate the following core values: Integrity, High Expectations, Commitment, Respect, Dedication to Teamwork, and Passion for a student centered environment

• Evaluate and support the use of technology to meet the district’s instructional goals.

• Diagnose, troubleshoot and solve hardware and software problems on computer systems both onsite and over the phone for work orders assigned

• Provide software installation support and reimaging services

• Assemble and configure computers (both standalone and networked) to include initial setup and movement of hardware such as printers, scanners, and other peripherals

• Install and troubleshoot district supported software

• Provide one-on-one assistance to end users

• Assess the need, make provision, and order and pick up parts when needed

• Troubleshoot data network and associated cabling, equipment and systems

• Research technical information – hardware and software

• Knowledge of local and wide area networks

• Provide first-line of support for the IT Department striving to provide excellent customer service by exhibiting courtesy, concern, knowledge of departmental procedures, and follow-up until all requests are solved

• Provide a high ratio of first-line job call resolution and, when necessary, obtain pertinent information for on-site technical support

• Coordinate on-going training and staff development for the staff

• Assist in the maintenance of the help desk software and in the generation of data and reports for management

• Maintain information on the help desk portion and webpage

• Provide input on improving customer service on a regular basis

• Perform special, computer related projects as assigned by your supervisor or other directors of the district

• Assists with the department’s operational and strategic planning, including encouraging innovation, planning projects, and organizing and negotiating the allocation of resources

• Under the direction of your supervisor you will be responsible for the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including telecommunications, servers, PCs, operating systems, hardware, software, peripherals, and office automation equipment

• Assists with benchmarks, analyzes, and reports on the improvement and growth of the IT infrastructure and IT systems

• Under the direction of the finance director, you will assist in managing financial aspects of the IT department, including purchasing, budgeting, and budget review

• Implement IT policies and procedures, including those for security, disaster recover, standards, purchasing, service provision, ERATE and CIPA

• Assists with the negotiations with vendors, outsources, and consultant contracts and services agreements

• Research technical information – hardware and software

• Document work performed in an electronic work order system

• AWARE

• Manage users, Import new users, Scan benchmark answer documents and assist with reports for Data Notebook

• Region 20 Technology Commitments

• Maintain user sheet with user names and passwords and provide quick training at faculty meetings when needed

• POS 

• Maintain and ensure functionality of system at all times

• School Messenger

• Maintain current imports of files

• State Assessment

• TELPAS, TESTNAV Capability and Fit Gram

• School Webpage

• Campus Content, Facilitate teacher pages, Assist with uploading data to webpage, train employees to upload when needed,  and provide technical assistance when needed

• Office 365 Admin Center

• Create and manage the AD connect sync, password resets and account 

• Will be required to do other duties as assigned

Growth and Development

• Coordinate and manage extracurricular duties as assigned. Sponsor outside activities approved by your supervisor

• Serve as an example for students, support mission of our Charter

Communication

• Establish communication rapport with staff, principals and district administration

• Create and maintain a professional relationship with colleagues, students, parents and community members

• Present information accurately through clear communication skills 

• Be able to present to a large audience and address student population

Professional

• Enrich job skills through professional development 

• Regular attendance and punctuality are essential functions of the job

• Regularly check E-Connect for ongoing trainings

• Strong organizational skills

Other

• Keep up-to-date on and abide by state and charter regulations and policies 

• Be active in faculty meeting and assist in staff committees as necessary

• Maintain control in stressful situations

• Must be punctual, maintain an excellent attendance record, work shifts with minimal advanced notice

• Extended hours may be required

• Some lifting may be required